Sales Associate

Job description

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

Responsibilities:

·  Hosting clients and other stakeholders with the ability to provide personalized customer experience
·  Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
·  Identify and/or create sales opportunities inside and outside boutique environment
·  Establish strong personal relationships with clients from different backgrounds and understands and supports the concept of Customer Relationship Management (CRM) and engages in increasing and maintaining the client database by applying ALS’ respective guidelines
·  Handle customer service requests and respective processes
·  Deliver outstanding client service and treatment to make a clear difference vs. competition
·  Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
·  Organize and execute all operational tasks in detail and with care
·  Maintain the boutique according to global visual merchandising standards

 

Profile:

·  1-2 years of experience in sales or hospitality
·  High emotional intelligence and general education
·  Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
·  Result-oriented, driven with strong selling skills
·  Able to adapt approach individually to respective client
·  Open and outgoing personality
·  Has perfect manners and can maintain a conversation elegantly
·  Creative, curious and versatile
·  Team player with good interpersonal competences and empathetic
·  Excellent communicator with ability to develop strong networks
·  Fluent in local language and English and ideally one more relevant tourist language

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