Identity & Access Management Analyst, NYC

Job description

Based at our Midtown Office, the Identity & Access Management team is responsible for delivering enterprise-wide Identity, Access, Directory and Authentication Services to support both cloud and on-premises services. IAM team integrates modernized infrastructure with some legacy components to support the company initiatives.

 

A member of the IAM Operation Team, located in Switzerland, Portugal, USA and Hong Kong, provide L3 supports on Identity & Access Management (IAM) services. You will report to the Lead – IAM Operations, work closely with the IAM team members and interact with internal IT communities.

 

Responsibilities

·  Maintain system availability, manage day-to-day operations, integrate and provide support worldwide on Identity & Access Management services:
·  Enterprise Directory Architecture
·  Identity Management
·  Single Sign-On, Multi-Factor Authentication and Federation Services
·  Privileged Access Management
·  DNS Management
·  Certificate Management
·  Identify potential issues, analysis, troubleshoot complex infrastructure problems and elaborate corrective measures. 
·  Handle support calls base on ticketing system, track and communicate their resolutions.
·  Create and maintain technical documentations and training materials
·  Participate in training and coaching to worldwide IT communities.
·  Participate in infrastructure enhancements and projects

 

Personal Skills

·  Customer focused and service oriented
·  Be able to manage multiple assigned projects, prioritize tasks and complete works in accordance with planned schedule with high quality deliverables
·  Proactive, able to work independently and under pressure with little supervision
·  Has logical thinking and analytical mind-set
·  Experience of working in a multinational enterprise and preferable in a global team
·  Excellent spoken/written communication in English is mandatory
·  Good team player with strong interpersonal communication skills
·  Willingness to learn new technologies and maintain industry knowledge

 

Requirements and Certifications

·  Education: Minimum BS in Computer Science or equivalent.
·  Required experience: 5+ years experiences in IT industry, with :
·  2+ years of implementing and administering Enterprise Directory Architecture, eg:  Microsoft Active Directory & Azure AD
·  Strong Active Directory skills including multi-factor, multi-domain environments; LDAP, federation, domain trust relationships, DNS, group assignments and role delegations…etc
·  PowerShell and other scripting experience is a must
·  Understanding on cloud architecture and concepts
·  Hands on experience in supporting identity management services in a large enterprise
·  Strong understanding on identity and access management
·  Solid knowledge of IT Service Management (ITSM) principles and practices
·  Understand networking (LAN, MAN, WAN) to support systems within large scale organizations
·  Microsoft certifications
·  Other professional certifications are an asset

 

Others

·  Business trips on request maybe required
·  Frequent travel to our Shelton, CT office is required
·  On-call during weekend and public holidays are required

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