Engagement, Communications, and Training Lead

Job description

Job Description

Role:  Engagement, Communications, and Training Lead – HR Technology

Background:
This is a strategic role to join the People Systems (HR Technology) team at Primark at an exciting time. People systems in Primark are strategically important given the high priority placed on the way we engage our colleagues across our store and head office network.

Purpose of role:  This role is supporting people systems implementation and upgrade projects focusing on the required business change, training and communications to ensure that our systems are implemented professionally and that we maximise our investments through adoption of our platforms and subsequent engagement with colleagues. The role will be working closely with the Programme Manager for People Systems and the overall Leader of People Systems at Primark, as well as engaging with all end user communities internationally.

Reports to:  People Systems Programme Manager

Role Type:  Permanent

Key Responsibilities:
·  Be an agent and advocate of change, championing the use of new and improved HR technologies within the Primark store and head office network
·  Work with colleagues and functional analysts through the systems implementation and upgrade process to fully understand business and system requirements and functionality
·  Organise and coordinate training sessions
·  Schedule and execute communications plans across projects
·  Deliver engaging comprehensive training
·  Create a reusable approach to training and communication asset production and delivery
·  Vendor management to produce training and communications materials and their language translations where applicable
·  Develop training and communications strategies for multiple HR technology deployments internationally. 
·  Develop new engaging mediums for delivering systems training and user communications that drive adoption
·  Develop service delivery handover training documentation
·  Work as part of a project team to support implementation and post-production phases of project  
Essential knowledge, skills and experience:
·  Experience of change management in a systems implementations and upgrades in an international / multi lingual environment.
·  Experience with training users on how to use cloud based software applications – both classroom and virtual approaches
·  Experience of planning, developing and executing enterprise communications
·  Excellent communication skills and ability to present in an engaging manner
·  Strong written and verbal communication skills
·  Highly organised and self-motivated
·  Ability to engage with stakeholders at all levels
·  Great team working skills and proven experience of working with teams (Intact and virtual)
·  Flexibility for travel for a few days when needed  
Other desirable knowledge, skills and experience:
·  Experience of engaging in projects and with stakeholders across multiple geographies and cultures (primarily Europe and the US)
·  Experience of change management in the technology project domain in the Retail industry or large enterprise organisations
·  Experience with HR technology systems and services  
Personal Attributes:
·  Must have the ability to work on their own initiative;
·  Proven experience in demonstrating the ability to work in fast paced projects and as part of a team. The core project team is already in place and therefore the successful candidate needs to able to fit in and hit the ground running;
·  The individual must be structured and well organised;
·  Excellent planning and organisation skills, ability to multi-task, plan and prioritise work schedule for self and team and work within agreed timescales.
·  Highly organised, detail-oriented, possessing the ability to effectively prioritise projects and deliverables whilst meeting deadlines set by management.
·  Proven ability in managing sensitive matters whilst ensuring all Primark information remains confidential to the business.
·  Be a collaborative team player with excellent interpersonal/communication skills, while demonstrating high levels of emotional intelligence and possess the ability to push back with professionalism. Proven ability in developing effective working relationships across all levels of the organisation.
·  Operates with a high level of integrity, diplomacy, tact and professionalism.
·  Effective and persuasive presentation skills, including the ability to present complex information in an understandable manner to all areas of the business.
·  Ability to lead, influence and coach others
·  Sound judgement, unquestionable ethics and integrity with high degree of transparency and trust
Req ID

52223BR
Function

HR
Location

Mary St
Full Time / Part Time

Full Time
Country

Republic of Ireland
Employee Status

Permanent
Job Profile

HR Project Manager