Events and Guests service internship luxury hotel in Lanzarote

Description de l'offre

After a period of training you will be able to work in Front Office department, Events and Public relations to get a complete overview of the hospitality industry:

Commercial Department and events

Organization of corporate events management for Meetings or the individual (weddings, celebrations ...) /Sending quotes, contracts, invoices ... / Reception calls
Administrative tasks: billing, archives, internal documentation /Visits with internal clients (companies and individuals) /Marketing and Advertising. Pack office or notions of advertising programs / Action Plans Commercial / Welcome customers at restaurant in lunch time.
Coordination with other departments / Contact Customer /Management of suggestions and complaints
Front Office:

Greet and inform customers on living conditions: rates, benefits
Make reservations, record arrivals and departures / Resolution of complaints
Maintain information materials available to customers /Propose and / or sale of tourist services
Reply to mail, fax, phone / Check or have control rooms (minibar drinks consumed in the "Equipment Loan") / Ensure billing of travel, meals / Accept the bills, payments control deferred
Establish rates / Sales trips
Guests Service:

Mailing to members
Host of customers in restaurants
Tracking and resolution of complaints
Call centers
Sales trips
Welcome and farewell of customers

Profil recherché

You are studying tourism, hospitality or languages

Fluent in English and Spanish. You enjoy the customer relationship and you are positive attitude.

Available for a 3 to 6 months internship with internship agreement (Erasmus or University) from July 2019.

À propos de Pic Management

PIC Management est une agence de placement pour étudiants souhaitant partir en stage à l'étranger.

Notre catalogue est constitué de stages en Europe, Amérique ou Asie. Ces opportunités couvrent un certains nombres de spécialités comme le tourisme, l'hôtellerie, la restauration, le marketing, la communication, le commerce, etc...

Le service PIC Management en 3 points clés :

1. Frais de services s'appliquant uniquement sur résultats (pas de stage, pas de frais pour l'étudiant).


2. Accès à un catalogue de stages composé à 90% de stages rémunérés (gratification brute et/ou logement et/ou autres avantages du type repas etc...).


3. La possibilité d'effectuer des recherches personnalisées pour les étudiants ne trouvant pas leur bonheur dans notre catalogue de stages.

N'hésitez pas à consulter notre site internet pour plus d'informations sur notre service et nos tarifs : www.pic-management.com/fr.