SC CUST MGMT ASST REPRESENTATIVE

Job description

Job Description

Auto req ID: 192862BR

Job Description

Position Purpose and Primary Accountabilities

Role Summary:

The purpose of this role is to deliver an excellent service to our customers, while also achieving key metrics and maximum supply chain efficiencies through collaboration through the Supply Chain; liaise with a portfolio of customers in the co-ordination of their forecasts, orders (from end to end) and product lifecycle activities to deliver customer service to agreed SLA metrics.

Primary Accountabilities:

·  Process customer forecasts as per agreed schedule & ensure the forecast and orders are aligned correctly to drive the correct signal in SAP. Ensure there is clarity at all times between the source of data within SAP
·  Monitor and report on volumes as required within the business
·  Identify and resolve changes in demand pattern.
·  Support S&OP process and participate in monthly review with key customers.
·  Manage customer orders from receipt through shipment and arrival at destination. This includes:
·  Order review, entry (including Order lead-time adherence, and order alignment with forecast) and acknowledgement
·  Liaising with internal departments and external third parties to ensure on time delivery – including carriers for freight management
·  Maintaining timely and accurate freight charges of any non-standard shipment costs preparation/presentation of shipping documents, including liaison with Chambers of Commerce, Embassies, Banks and other regulatory authorities. Arrangement of courier dispatches where required
·  Effective and consistent communication with customers on any changes to customer deliverables and complaint management
·  Co-ordinate product life-cycle activities, executing processes to deliver successful introduction of New Products.
·  Post launch, work with market to understand the performance of the product and its outlook
·  Maintain the product portfolio for each customer, reflecting the product’s lifecycle status, relative uniqueness and other key supply chain risk drivers
·  Work with Customer Engagement Manager to facilitate the management of discontinuances process
·  Identify areas of opportunity which will improve the standard of customer service, or identify areas for cost savings to eliminate waste from the business.
·  Participate in development and implementation of new customer services processes and improvements.
·  Meet all internal & external compliance responsibilities including GCS, SOX & AIBI. Adherence to all PepsiCo Health & Safety requirements is a requirement of this role

Qualifications/Requirements

Knowledge and Experience Required:

• 3rd Level educational qualification in Supply Chain, Business or Related Discipline desirable.
• Previous experience in a fast paced supply chain environment, with experience of customer facing activities and communication essential.
• Experience of working with SAP system is critical
• Excellent communication/interpersonal skills, both verbal and written
• Analytical, with a proven ability to problem solve and make quick decisions
• Be capable of working effectively in a cross functional environment, and with multiple organizations and nationalities
• Ability to manage multiple, complex tasks
• Results orientated and commitment to achieving objectives
Relocation Eligible: Not Applicable
Job Type: Temporary