Customer Service Assistant

Job description

Informations entreprise

BRIOCHE PASQUIER UK
MILTON KEYNES - MK8 8DF

Emploi proposé

Customer Service Assistant
Brioche Pasquier UK is part of an international group and one of the largest food manufacturers in Europe. We have been present in the UK for over a decade and sell a range of French bakery products to major UK food retailers, wholesale and foodservice markets. The company is still family run and has a great culture and history. We are also present in Europe, South Korea and USA.
We are at our 160,000 sq ft technologically advanced production facility to service the UK market in order to continue the strong growth of the company.
This is a great opportunity to join a category-leading brand and an exciting stage in the history of the business. Due to the fast expansion of the business, we are looking for professionals to join our team to fulfil and grow into their roles.
We are looking for a “Customer Service Assistant” to support the Supply Chain Manager on daily operations of the logistic function and responsible for handling a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers and partners.
• Main tasks:

 Providing excellent customer service
 Ensuring right stocks are supplied to clients
 Daily management of stocks, to be able to analyse and explain the variance of stock
 Working closely with the Sales Department to manage Credit Notes (quantity) to be processed to the clients
 Prepare product or service reports by collecting and analysing customer information, assist with orders and products management
 Process over, short and damaged freight and related documentation for customer resolution
 Receives, researches and responds to customer inquiries and requests promptly and efficiently; offer customer alternatives to unresolved problems
 Anticipate and identify problems and proactively work to solve them
 Any other activities related to the job role

• As a successful Customer Service Assistant:

 UK Degree or equivalent
 Excellent communication skills are a must have
 Be rigorous and organised
 Master IT tools within the job role
 Able to think quickly and deal with problems efficiently
 Ability to work well under extreme pressure and tight deadlines
 Ability to read and interpret documents
 Ability to effectively present information and respond to questions from groups of managers, clients, customers