about the role
Transition phase : In close relationship with the ATD and/or Solution Consultants and/or Technical Excellence Partner
Contribute actively in early project phase
-Develop and test new configuration templates to implement the Customer solution,
-Specify with the Customer the acceptance testing procedures for complex MACDs in relation to the network infrastructure
-Ensure the technical guidance towards the TM COE Team in term of technical documentation, knowledge sharing towards, configuration guidelines
-Manage escalation linked to implementation issue
Operation phase: In close relationship with the Customer Service Director
-Ensure technical leadership in Change and Release Mangement, Availability, Security and Continuity Management on customer network (see details below)
Transversal security projets :
-Drive improvments project plan under IBO Security Officer guidance
-Seek for and promote automation opportunities in all the phases and COE activities to streamline the delivery process, to secure change implementation and to ensure regular audit mecanisms.
-Should have fundamental knowledge of Network Layer 1, 2 and 3 and have network OSI level troubleshooting skills. Strong Network skills are mandatory. Good understanding the network related OBS products
-Strong and practical knowledge of all tools used in Service Transition CMRM (Salto, MachX, Prod+, XConf, Toscan).
-Expert level in WAN, LAN, WLAN, SDWAN, SDLAN
-Strong understanding of the organization and the current working model roles and responsaibilities
-Exceptional communication skills – both written and verbal & Excellent active listening skills. (workshops animation, interaction with many stakeholders)
-Ability to establish and maintain strong relationships
-Ability to influence others and move toward a common vision or goal.
-Ability to work under pressure and deal with multiple tasks.
-Flexible and adaptable; able to work in ambiguous situations
-Self-driven and able to work under minimal supervision
-Problem solving and root cause identification skills
-Must be a team player and able to work collaboratively with and through others
-Familiarity with project management approaches, tools and phases of the project lifecycle
-Experience with large-scale organizational change efforts
-Change management certification or designation desired
-CCNP level mandatory (CCIE Advantageous)
-NSE1-3 certified (NSE-4 Advantegeous)
-ITIL Foundation certificate
-Python Training courses + Hands-on experience on Network modeling (JSON), templating (Jinja)
-Minimum of 4-6 years of Experience in netwoks technology with proven records of success to deploy and support large and global customers
Customer Services & Operations