Service Desk Specialist

Job description

about the role

Responsibilities
• Service orientated, customer focused with good customer service skills.
• Good networking/communications background
• Experience in one or more of the following:
Network, Firewall’s / Security / Checkpoint or Web
Hosting Network, LAN/WAN topologies and protocols
Server protocols, Desktop products.
Systems/Network Management (Netcool, Spectrum,)
• Good interpersonal skills.
• Good time management, organisational and communication skills
• Ability to work under pressure.
• Ability to deal with multiple tasks.
• Excellent leadership skills.
• Good commercial awareness.
• Presentation skills
• Ability to build relationships with peer and management levels both with clients and the company management
• Proactive, self motivated and determined attitude.
• Problem solving skills.
• Tenacity.
• Flexibility in terms of working hours.
• Proficient in English.

about you

Degree or equivalent in Electronics/Computers or science desired but not required. At least one formal technical qualification (IE: MCSE, CCNA etc or 1-2 papers of CCNP certification)
• 3 – 5 years of experience, preferably in a customer support in the telecommunication industry. At least 2 years relevant technical experience Good network support knowledge and experience

additional information

department

Customer Services & Operations

contract

Regular