Service Desk Specialist

Job description

about the role

Responsibilities

• Service orientated, customer focused with good customer service skills.

• Good networking/communications background

• Experience in one or more of the following:

Network, WAN, Juniper routers and switches, Cisco routers

Hosting Network, LAN/WAN topologies and protocols, SDN/SD-WAN, Zscaler, Desktop products.

Systems/Network Management (Netcool, Spectrum,)

• Good interpersonal skills.

• Good time management, organizational and communication skills

• Ability to work under pressure.

• Ability to deal with multiple tasks.

• Excellent leadership skills.

• Good commercial awareness.

• Presentation skills

• Ability to build relationships with peer and management levels both with clients and the company management

• Proactive, self motivated and determined attitude.

• Problem solving skills.

• Tenacity.

• Flexibility in terms of working hours.

• Proficient in English.

  

about you

·  Degree or equivalent in Electronics/Computers or science desired but not required.
·  At least one formal technical qualification (IE: MCSE, CCNA, JNCIA etc. or 1-2 papers of CCNP certification)
·  3 – 5 years of experience, preferably in a customer support in the telecommunication industry. At least 2 years relevant technical experience Good network support knowledge and experience.
·  Knowledge of SDWAN/SDN/NFV is a plus.

additional information

NA

department

Customer Services & Operations

contract

Regular