Service Delivery Manager

Job description

department

IT

How would you

like to work in IT & Communication ,

toying with cutting edge technologies and enjoying your life? Come closer to #LifeAtOrange .

We’ll recruit

you from the safety of your home and we’ll prepare you for the challenges of

this period – for the time being, our activity is carried out remotely.

What we're looking for

Orange Services is looking for a colleague to join Business Development Team within the Orange Group Shared Services Center. We are responsible for managing diverse IT infrastructures and services hosted in our datacenters spread around the world.

Our Support Center is in continuous development, covering more and more platforms and services. Constant improvement of the QoS and increased efficiency in operations, combined with adaptability and flexibility are key success factors that recommend us in front of internal customers.

As a Service Delivery Manager, you will secure Quality of Service that our team delivers towards internal customers in alignment with the business needs and agreed KPIs.

What you'll be doing

·  You will cover service management and operations readiness activities for projects managed by the Business Development Team;
·  Work closely with Technical Leaders, Team Manager but also with the team members to deliver operational excellence. Identify needs and issues and come up with possible solutions.  For services in RUN phase:

·  Ensure a good communication channel between project stakeholders;
·  Prepare and organize status review meetings;
·  Handle specific contract delivery performance;
·  Assure Incident reports are delivered in time, with good level of technical details;
·  Deliver and improve service reports based on customer requirements;
·  Identify business opportunities - from customer needs to solutions offered by Shared Services Center;
·  Propose actions for Continuous Service Improvement;
·  Develop and document procedures/ operational models/ agreements and contracts  For services in PROJECT phase:

·  Contribute and update project planning to meet the deadlines while tracking the team activities;
·  Lead the delivery concerning operational aspects and customer satisfaction;
·  Follow processes implementation.

What you need to know/have

·  Education: Bachelor Degree; IT or Telecommunication background would be a plus;
·  At least 3 years of experience in IT domain, Telecommunication, Project management knowledge;
·  Fluency in English & French (both speaking and writing);
·  You want to delivering results and meeting customer expectations;
·  You have persuasion, negotiation and influencing with argumentation skills;
·  You like to relate with people and create your own network;
·  You have leading/supervising, and coaching skills;
·  Promote the team and our services inside the organization.

What's in it for you

·  Performance Bonuses – biannually,

based on your results & the company’s;
·  Loyalty Bonuses, if you extend

your stay;
·  Electronic Meal Tickets - as

you imagine;
·  Medical & Life insurance

for you - facilities for your family, too;
·  #WFH ;
·  Professional GSM subscription;
·  Personal GSM subscription, also

[because we believe in communication!];
·  Special grants on Smartphones

& devices; discounts for Orange products & services;
·  Development Platforms - Orange

Learning, Trainings, Career Counselling, Coaching & Career plan

mentoring;
·  Wellbeing Programs – we support

your Zen;
·  & more!

Come

& work for a #TopEmployer company.

Apply and let’s have a remote-talk.

At

Orange, you can .

contract

Regular