Project Coordinator

Job description

about the role

Define and manage customer expectations

• Avoid delay due to unplanned scope changes meeting the project schedule

• Verificiation of the scope and defining Customer acceptance criteria ( testing, execution, project closure, handover to operations)

• On time delivery

• Prioritize orders and ensure this priority is respected whilst estimating delivery times for all activities.

• Prepare the delivery schedule and control performance to meet the agreed schedule.

• Application and measurement of quality wrt to customer delivery lead time.

• Project coordinator is responsible for internal/external communications and management reporting.

• Provide visibility into the status and progress of project activities

• Establist proactive communication with the customer when applicable

• Proactive communication with internal stakeholders, beginning with project kick off through delivery and up to project closure.

• Act as the SPOC for project escalation management providing ownership to resolution during the transition phase

• Manage and minimise project risks in delivering the services

• Create and maintain the project risk register, ensuring distribution to stakeholders and customer

• Establish with the customer planning timeline:

o Product implementation & coordination

o Capture customer feedback

about you

Degree/Equivalent in telecommunication or IT field.

Proven knowledge of Project Management principles .

PMP / synergy certifications is a definite advantage.

Strong Customer and quality focus is mandatory.

Advanced knowledge of telecommunication networks , WAN , Business VPN / BE and Open Video Presence and VOICE / VOIP .

Cisco certifications (CCNA ) is a definite advantage.

Excellent communication skills  ( Fluency in French Mandatory)

additional information

Performance Bonus paid twice a year based on the performance management system

- Medical Scheme

- Pension Scheme

- Medical Check-Up upon joining the Company

- 13th Month Bonus as per legislation

- Bus Allowance

- Meal Allowance

department

Customer Services & Operations

contract

Regular