about the role
SD agent must be able to perform main troubleshooting for the three lines of business ( Messaging, Mobility and security ) . Issues are related mostly to end users .So we are highly concerned with troubleshooting sessions .
Lotus Notes: management of user and administrator accounts and user-groups. Management of Notes / Domino application and mail box templates. Management of server connections and replications of databases…
Microsoft Exchange: management of user accounts with Active Directory. Management of distribution lists, Public folders, permissions…
Managed SMTP messaging: Management of user, administrator, distribution list, domains and sub domains, aliases, relays…
Security solutions: Reverse and Forward Proxy (logging, cache, Radius and LDAP authentication, URL filtering & rewriting, network interface configuration…), Managed Firewall (user, security policy, configuration, analyses off logs…), Managed anti-virus, strong authentication… Appreciated experience on FW1, Nokia solutions, Net screen, Net cache. Good Knowledge of the TCP port allocation.
Layer 3 and upper: router configuration, addressing scheme with associated masks, access list, NAT, PAT, Load balancing algorithms
DNS knowledge: understand the global mechanism, the function of each record type, the hierarchy, the weighting
Provide basic troubleshooting in VCenter, VCOPS, SAN & NAS technologies
1st level troubleshooting for System administration for Linux and Windows servers
Messaging and Collaboration Technologies :
· Microsoft Exchange (2007 , 2010 , 2013 )
· Lync 2013
· SMTP servers ( UNIX )
· Blackberry services ( BES10 )
· Active Directory
· FIM & IIFP provisioning
Security Technologies :
· Proxies :
Fort iGATE .
· Firewalls :
Juniper ( NSM and SRX )
· Juniper SSL
· Flexible SSL
· DNS, NTP and Active directory trusts
· Windows Server management
· Unix, Linux Server management
· Virtualization basics & VCOPS monitoring
· SAN/NAS basics.
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.