Engineer - Network Management
Navi Mumbai, India Design / Civil engineering / Industrial engineering
Job description
about the role
Perform day to day monitoring & management of Network devices of assigned customers using Tools
Perform Incident Management, Change Management, Problem management.
Handling Technical Escalations received from Customer Incident management
Understand and follow SOP’s ensuring compliance to Service Level Agreements (SLA)
Troubleshoot High Severity incidents & provide RCA
Ensure Uptime of IBW - Links, network devices
Take initiatives in learning new Networking Technology & Tools
Co-ordination with customer and providing timely reports whenever required.
Management of various Router, switches, WAN optimizer, Wireless , Big F5 and Network devices
Managing of Routing protocols.
Key Spoc for Incident , Problem & Change Management
Resolve Customer Escalations
Ensure Service Delivery as per agreed SOW / SLA
Assist Manager in monthly Dashboards / Service Level parameters
Mentor & Hand hold L1 Teams and enhance their performance
Act as a key SPOC for L2 & L3 Incidents
Take initiatives in learning & evaluating new Network Technology & Tools
Prepare RCA for Sev1 incidents
Management of various Router, switches, WAN optimizer, Wireless , Big F5 and Network devices
Co-ordination with customer performing for any changement.
Process / procedure /documentation Preparation for existing and upcoming customer.
MIS customer report preparations and ensuring Audit compliance
about you
Certification:- CCNA , Good communication skills.
Certified ITILv3 Foundation – Preferred
Experience in Router & Switches,WLC, AP, F5 and syslogs monitoring (Cisco Prime ) & analysis.
Experience in Router & Switches,WLC, AP, F5 and syslogs monitoring & analysis.
Certification:- CCNA , CCNP or equiv along with Good communication skills.
additional information
Minimum 2+years of Experience in Cisco Network products
Experience on Network Management & Administration
Experience in other OEM networking products would be an advantage
Experience on Network and Telco Management & Administration
Experience in multiple OEM Networking products would be an advantage
Working experience on analysis of Event log monitoring tools and syslog tools
Knowledge and understanding of basic networking principles and best practices
Knowledge and working experience in Networking Products
Understanding & experience of Routing (BGP,OSPF,EIGRP) & IP Protocols and switching technology like STP,Ether/Port channel,Redudancy protocol(HSRP,VRRP,GLBP)
Ability to handle multiple Networking products./ Protccols
Knowledge and working experience in WLC, LTM, GTM, Nexus, Cisco Routers , Switches.
BE/Diploma/Degree in business, or science (or other relevant area).
ITIL foundation certification would be an advantage
department
Sales & Marketing Asia Pacific
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
contract
Regular