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Offers “Orange”

days ago Orange

Customer Service Analyst

  • Moka, MAURITIUS
  • Sales

Job description



about the role

The Service Desk Specialist ensures good customer service relationship for the client networking products within his/her perimeter in accordance with the company's procedures and with a constant concern for customer satisfaction.

Ensure timely processing of large account client request (verbal and written) on following perimeters and provide necessary support in handling of customer incidents

about you

Excellent communication skills both written and spoken



Customer Relationship Management.



Excellent customer facing skills are required



Good time management, and organizational skills



Team work, use of a team approach to solve problems when appropriate.



A determination to process tasks according to pre-defined processes is essential.



Ability to build relationships with peers and management levels and customers.



Proactive, self-motivated and determined attitude.



Flexibility in terms of working hours. (24x7 contract)



Ability to work under pressure & multi-task, using a team approach to solve problem when appropriate



Results orientated, and problem solving skills.



Willingness to learn and expand knowledge



Incident resolution





additional information

Problem analysis and problem solving



IT Knowledge in Networking would be an advantage

department

Customer Services & Operations

contract

Regular