about the role
The Service Desk Specialist ensures good customer service relationship for the client networking products within his/her perimeter in accordance with the company's procedures and with a constant concern for customer satisfaction.
Ensure timely processing of large account client request (verbal and written) on following perimeters and provide necessary support in handling of customer incidents
Excellent communication skills both written and spoken
Customer Relationship Management.
Excellent customer facing skills are required
Good time management, and organizational skills
Team work, use of a team approach to solve problems when appropriate.
A determination to process tasks according to pre-defined processes is essential.
Ability to build relationships with peers and management levels and customers.
Proactive, self-motivated and determined attitude.
Flexibility in terms of working hours. (24x7 contract)
Ability to work under pressure & multi-task, using a team approach to solve problem when appropriate
Results orientated, and problem solving skills.
Willingness to learn and expand knowledge
Problem analysis and problem solving
IT Knowledge in Networking would be an advantage
Customer Services & Operations