Client Svcs & Spt Specialist
Mumbai, India IT development
Job description
about the role
Good remote troubleshooting technic
2-3 years of experience ( 1-2 hands on switching & routing)
Monitor and respond to network incidents, Alarms ( proactive or re-active)
Preparing reports, documentation related operations, monitoring & network utilities.
Punctual, hardworking & good team member. Ready to work in shift
Co-ordination with service desk & support team
Maintain & refere site documents.
Should update & refer knowledge database.
Fast adopt & Ready to learn latest in product, tools.
SLA management, certifications, Training attended ( technical & non-technical both )
Understanding about ITIL process. Focus on standard operating Process. Good & timely communication & documentation.
Experience on remote troubleshooting would be an added advantage
about you
Good knowledge on NMS tools like PRIME, SOLARWINDS, HP etc...
Basic understanding and Hands on Routing & switching technologies
Understanding about routing technologies like STP, RSTP, VLAN's, VPC, link-aggregation etc.
Knowledge about switching & Routing alams/incident.
understanding on Cisco Wireless Controller and Access Point ,Wireless Client Association ,SSID etc
Good understanding on network management systems, utilities & reporting.
additional information
department
Sales & Marketing Asia Pacific
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
contract
Regular