Retail Consulting | Xstore Technical Implementation Consultant

Description de l'offre

An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.

5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Profil recherché

Qualifications :

Oracle Retail | Xstore Technical Implementation Consultant

High preference for Bilingual (Spanish and English)

(Anywhere US / 50% domestic travel)

Our Oracle Retail Xstore team is looking for a Technical Software Implementation Consultant to join our US based Software Implementation Practice. Responsibilities include leading external and internal meetings to provide technical guidance and overview of the expected system architecture of the Retail suite along with conducting discovery sessions for requirement gathering.

This role is highly customer facing in both an onsite and remote environment. This role is responsible for providing technical guidance as a product subject matter expert and for implementing solutions that address each unique customer's requirements. This role is also responsible for providing technical troubleshooting of the Oracle Retail product suite.

For more information on Oracle's Retail Hardware and Software Product suite click here:

https://www.oracle.com/industries/retail/products/xstore-service/index.html

Primary Duties Include

·  Develop deployment processes for the point of sale software into production systems for the external customer's rollout to their chain with a wide array of tools to accomplish the task.
·  Develop software update packages for making updates to external customer's production systems.
·  Provides subject matter expert consultation to the external customer at the technical level, for how to use the product in their particular environment to achieve the results the customer is requiring.
·  Provide consultation on hardware sizing specifications for their environment.
·  Installs and/or provides consultation on installing the products for both the corporate and register levels.
·  The position will also entail extensive customer interaction both on and off site, which will require excellent communication and organizational skills.
·  Provides consultation to the internal customers, project managers and quality assurance analysts, on how to achieve a customer request with the product.
·  Provide consultation to the internal development teams to determine the cause of a problem occurring in the customized software.
·  Provides product support training to external and internal customers, which includes developing agendas and training materials.
·  Travels frequently, up to 50%, to be onsite with customers for consultation on the product.
·  Works non-standard hours to accommodate business needs to touch production systems during non-business hours.
·  Provides after hours level support for production critical problems to both corporate applications and store level systems.
·  Provides external customer lab support for initial setup and ongoing lab issues for both the corporate server level and register level systems.
·  Provides internal customer support for technical issues and lab system setup/support.
·  Develop peripheral integration into the point of sale systems for deployment.
·  Develop customer specific documentation for installation and updates to both the corporate and register level systems.
·  Provide consultation for payment card industry and security compliance questions.
Requirements:
·  Proven experience working in a high touch client facing / consulting role
·  Proven experience working independently and creatively to solve complex technical problems
·  Proven experience writing both Microsoft SQL Server and Oracle queries
·  Proven experience working within both Linux and Windows Operating systems
·  Experience writing installs with installer applications such as Wise Solution or
·  Install Shield
·  Excellent working knowledge of writing and reading complex DOS batch files
·  Excellent working knowledge of networking technologies and TCP/IP
·  Extensive knowledge of Retail environments
·  Basic knowledge in Java programming or other 4 th generation programming languages
·  Ability to work in an Agile environment, addressing bugs with QA, planning schema changes with engineering, and responding quickly to other business needs.
·  Ability to travel up to 50% of the time
·  Strong communication skills. Able to articulate complicated information in a simplified and professional manner.
·  Bachelor's degree or equivalent work history