Project Manager for Issue Resolution

Job description

Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Seven years of project management, product design or related experience preferred.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Desired profile

Qualifications :

Why Oracle + NetSuite?

Picture yourself building a successful career at NetSuite—working alongside other talented, driven individuals to help fast-growing mid-size organizations and larger enterprises achieve their business goals with the world’s #1 cloud-based business management suite for ERP/financials, CRM, ecommerce and more.

Founded in 1998 by Oracle CEO Larry Ellison and NetSuite CTO and Chairman Evan Goldberg,
NetSuite (NYSE: N) is used by more than 40,000 organizations and subsidiaries to run mission-critical operations without the high capital costs and inefficiency of antiquated client/server systems. Named by Gartner as the world’s fastest-growing financial management vendor and winner of a prestigious 2015 CODiE award for Best Financial Management Solution, NetSuite is where business is going.

Summary:
We are hiring a Project Manager to join the Issue Escalation, Resolution and Communication (ERC) team. We are looking for someone who has a passion for driving projects to completion and the aptitude for rolling up their sleeves to keep the overall program moving forward. The ERC team is a small team working on new tools and processes to optimize how we handle customer reported issues from submission to resolution into production. It is part of the larger engineering department at Oracle + NetSuite.
Responsibilities:
·  Project Planning and Management – Define project scope and schedule; organize and lead project status and working meetings; and correct deviations from plans;
·  Process Management and Improvement – Participate in team collaboration to identify and improve operational processes within the defect life cycle process from customer reported to resolved in production.
·  Communications – Communicate with all levels of the organization, understand and address program questions from all parts of company; create and provide presentations to different departments; create newsletters to inform all departments of project changes;
·  Customer Success – Participate in monthly customer surveys on the ERC process, reviewing results and follow up activities with other departments
Qualifications/Skills:
·  A degree in a technical field, or equivalent practical experience
·  A minimum of 3 years experience in the project management field
·  A team player that can successfully work with peers across the organization
·  Solid understanding of Software Defect Life Cycle
·  Exceptional analytical and conceptual thinking skills
·  Experience giving presentations
·  Understanding of Customer Support Services
·  Competency in Microsoft applications including Word, Excel, and Outlook
·  Excellent written and oral communication (English)