Problem Manager

Job description

Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area. 2 years of project management, product design or related experience preferred.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Desired profile

Qualifications :

Job Title: Problem Manager

Oracle Public Cloud Infrastructure

The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges.

We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer’s business critical applications.

Job Description:




Do you love solving problems? Do you take pride knowing your contributions improve the quality of service for millions of online users? If so, the Oracle Cloud Problem Management team is looking for talented individuals to join a dynamic group in driving valuable improvements to Oracle Cloud solutions!

Individuals are empowered to engage and manage governing processes related to the Problem Management space, which are closely tied to service impacting events. The role is responsible for the day-to day management of Problem Management tasks with the goal of minimizing disruptions to the service in accordance with industry best practices.

As a Problem Manager, your primary responsibility is to track problems within our infrastructure technology and product, then identify areas of opportunity to improve the quality of product and service by applying preventative measures. We are looking for highly motivated individuals who are passionate about problem solving and thrives in working through complex scenarios. To be successful in this role, individuals will need to earn respect and build excellent working relationships with multiple teams across Oracle.

Individuals will drive process governance to ensure timely identification and closure of problems, the underlying root cause of the event, as well as track the status of preventative measures to ensure problems do not reoccur. All aspects of the work are well structured and conducted utilizing industry best practices.

Primary Duties and Responsibilities:

·  Coordinate Problem Management activities ensuring root cause and prevention is identified
·  Prepare statistics, KPIs and trend reports for use in the Problem Management space
·  Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore services more efficiently
·  Ensure problem items progress through the Problem Management process in a timely and prioritized fashion
·  Create and deliver external content regarding service disruptions
·  Ensure Problem Management information reflects accurate details, specific errors, and is thorough
·  Develop trend analysis and prepare service improvement plans to address identified gaps
·  Ensure recurring service impacting events are addressed with high urgency
·  Manage and maintain information stored in the Problem Management database
·  Maintain a comprehensive understanding of all aspects of product delivery and operations

Preferred Requirements:

· B.S. in Computer Science or related field preferred, or at least 5 years industry experience

· Strong Program Management skills

· Familiarity in the Incident Management, Operations, or Problem Management space

· Comfortable in high pressure situations

· Customer obsession, passion for delighting customers

· Understanding of cloud concepts and platforms

· Proven ability to quickly learn new technology

· Great verbal and written communication skills

Location:

Bellevue, WA

As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable