Business Analyst 2-Ops

Job description

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.

Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 2 plus years relevant work experience.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Desired profile

Qualifications :

JOB SUMMARY

Required to provide reports and presents analysis of data on all aspects of regional service delivery organization to Operations Manager. Provides analysis on business procedures determining opportunities to improve operational efficiencies and cost savings. Defines business system reporting, process roadmaps and process strategies for implementation across region.

ROLES AND RESPONSIBILITIES

- Analyzes data and reports on all functionality within service delivery effecting cost of doing business. Understands business objectives

- Produces Field Reports that cover Logistics Delivery, Number of first time fix calls, KPI measurements, Partner Invoicing, Partner Score-carding, Partner Invoicing, Control Tower statistics reporting and all elements of Purchase Order requisition management

- Performs process or functional analysis and writes/reviews specifications, identifies gaps compared to operational requirements, drives issues with management for resolution and overall ensures the fulfillment of business requirements

- Evaluates procedures and set-up requirements of new business process/programs across region, ensuring roll-out improves business by constant reviewing of new activity, providing quality data confirming new process/program optimizes business support capabilities

- Responsible for day-to-day engagement with business and or process subject matter experts

- Advises and consults with Operations business teams to develop strategic roadmaps. Attends monthly/quarterly business reviews

- Drives change management activities for successful implementation of corporate initiatives

DESCRIPTION/ LEVEL REQUIREMENTS

Education and Experience

- Business degree or equivalent work experience in service operations environment

- Trained/Experienced in cost management

- Experience of change control management

- Experienced in providing spreadsheet/presentations reporting and analysis

- Confident and able to com

Professional Skills

- Accuracy and attention to detail

- Good organizational skills

- An ability to work under pressure

- An ability to work independently

- Self-driven individual with good oral and written communication skills