IS CRM business analyst

Description de l'offre

Position Title

IS CRM business analyst

Mission and Main Objectives

Location : Montigny Le Bretonneux, France

To lean more about us, click on the link:Nissan's 80 Years of Moving People–YouTube

Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation.

Nissan Europe's goal is to become the most desirable Asian car brand in the region. Systems and Technology has been identified as a core organizational capability and strategic enabler to achieve this goal. That is why we are increasing our investment in technology and systems, as well as improving our internal capability.

To plan and deliver sustainable business change IS has reviewed the organizational structure and capabilities. A stronger organization implies the need to industrialize and build agility into the way we deliver applications through a ‘Software Factory' charged with delivery of innovative solutions across all domains.

We are looking for an IS CRM business analyst.

Mission and main objectives

In the NE IS CRM Software Factory, the Digital B2C business analyst is in charge of analyzing and implementing the changes identified by the BRM team or directly by the NE business teams.

She/ He analyses the business requirements expressed by the business team, translates them into functional/technical requirements and coordinates their implementation.

Main Tasks & Responsibilities

• Run workshops, gather requirements and be able to translate these into documented criteria and identify potential gaps in requirements or system limitations; be able to provide alternative solutions to help solve the business problem identified.

• Take ownership of scope, control documentation, and be able to work with developers, design teams, and operational teams to clarify requirements.

• Ensure that developers are producing technical designs that meet the requirements detailed and the quality delivered maintained against expected NE IS and architectural standards, including the documentation and implementation of unit tests and scripts.

• Going beyond standard duties and responsibilities by spending time with other teams to help them understand the nature and complexity of change requests/requirements that could impact timelines to go to market

Function

Information Systems

Type of Contract

Permanent

Site / Location of Position

France - Paris Area

Legal Entity

(NESAS) Nissan Europe SAS - Montigny Le Bretonneux, France

Part Time / Full Time

Full Time

Background & Experience

• Fluent in English
• Bachelor's degree in computer science or equivalent
• 2 years minimum experience in CRM as Business analyst
• Automotive industry background is a plus

Minimum Education Required

Bachelors Degree

Specific Technical Skills

• Knowledge around one or more CRM tools: Salesforce, Microsoft Dynamics, Siebel and Adobe Campaign.
• Understanding the system landscape, architecture & SDLC
• Translate Business requirements/user stories into Functional needs
• Good understanding of integrations between CRM platform and systems
• Good understanding of the application development process including requirement gathering, analysis/design, development tools/ technologies, release/version control, testing and deployment
• Project management skills

Soft skills:

• Ability to understand technical frameworks and architecture implemented on different CRM applications
• Strong organizational and time management skills
• Good understanding of automotive industry is a plus
• Proven ability to meet goals in dynamic, fast changing environment
• Good written and verbal communication skills

Join our IS transformation journey and develop you career in an exciting international environment.

“All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture and sell high-performance, fun to drive vehicles. Nissan is an Equal Opportunity Employer for all. Applicants will be considered for all positions regardless of race, gender, military status, disability, or any other status protected by law.”

European Language

English

Language Level

Fluent