Account Operations Specialist Intersport

Job description

The Account Operations Specialist (AOS) role is responsible for in-season orderbook & returns execution for Account/s to support sustainable and profitable growth for Nike. The Global accounts are our largest accounts, our key growth generators and require the greatest strategic focus. These accounts require this focus due to their complexity, maturity and level of customer contact/management.

In partnership with stakeholders across the integrated account team and with the Account/s, this role is accountable for achieving their shipping targets thru effective Category inventory management and delivering superior customer service for success at Retail.

In-season

· Order entry/order book reconciliation (OBR) – ensure orders flow onto the system, clearing idoctor, maximising direct shipment (DRS), adjusting size multiples, splitting overloads, providing, OBR reports, making order changes during OBR
· Orderbook management – hosting weekly calls with relevant AEs to discuss and manage: holds, cancellations, returns, air freight requests, late orders, uncovered orders, launch dates etc
· Shipping – provide available orders reports to the account, receive and process IDP booking requests, work with distribution planners, DRS team, allocation support, carrier (CEVA), monitor delivery performance and solve problems including rebooking
· Contribute to daily/weekly operational performance – work against performance targets, give updates during reviews, and follow-thru on actions assigned
· Deliver against key supply chain metrics regarding inventory, order book flow, and coverage
· Proactively flag product delays and order book gaps and take actions to improve Estmiated Time of Arrival (ETA) e.g. through Air Freight
· Manage (category) product launches with category coordinator and monitor product delivery dates
· Deliver superior Customer Service to the Account through quick response time to complaints and ad-hoc requests
· Represent operations within (Category) Integrated Account Team to ensure healthy marketplace, effective mechanics of inventory management, and mutual profitable growth
· Provide input into shipping goal setting process and track weekly progress for Account (category)
· Analyze order book patterns and shipping performance and identify root-causes as input to process improvements
Relationship Management/Team

· Actively participate in Account COPS team – including providing executional input into team meetings and suggestions for improvements
· Partner up with integrated account team including Sales and Planning to collaborate on in-season execution
· Develop and maintain relationships with your key contacts at the account's planning and ops teams and other external parties (carriers, customer warehouses, etc)
· Participate in the Europe Account Operations Specialist community and build network with peers
· Seek opportunities to build effective relationships within cross-functional network of peers in EHQ and Laakdal (ELC)

Desired profile

·  Bachelor degree in Business/Supply Chain Management or apprenticeship with relevant experience in field
·  1-2 years of relevant experience in Commercial field and/or in Operations/Supply Chain
·  Proven skills/experience in managing supplier/customer relationships
·  Computer skills: MS Word, Windows, Excel, PowerPoint
·  SAP knowledge
·  Technical (reporting) skills
·  Fluency in English both written and spoken. Additional languages based on local requirements