Customer Solutions Analyst and/or Pricing Analyst

Job description

Customer Solutions Analyst and/or Pricing Analyst

“I want to transform existing processes and w in with Customers”


Nestlé Suisse S.A., La Tour-de-Peilz, Switzerland
Undefined period of time contract, act. rate 80-100%

This position is the perfect opportunity for newly graduated students as a first step for a long-term career within the Nestlé Group!

In order to complete our new Order-to-Cash (O2C) team, we are currently looking for a Customer Solutions Analyst and/or Pricing Analyst.
In this position, you will help us to implement the new way of working in Customer Service. You will implement and drive the “Perfect Order” approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire O2C process, resolve issues, and provide guidance for the day-today operations.

Key responsibilities
· Understand and work with the new O2C processes from demand capture, order fulfillment, billing to returns and refusals
· Understand and resolve all process failures within defined service levels
· Contact and collaborate with Customers to improve their satisfaction
· Drive and encourage continuous improvement meeting all internal and external KPI's
· Manage relationships with key stakeholders in the Market and CoS in Lisbon to ensure the quality and processes are meeting the business and system requirements
· Create and Maintain pricing components and provide guidance for the day-today operations related to pricing and promotions
· Lead and support process optimization initiatives in order to improve invoice accuracy in the O2C process.

Required Profile
· Bachelor or Master Degree in Marketing, Business Administration, Finance or Engineering
· Previous experience in business/accounting or sales finance as asset
· Comfortable working in transformation and change environments
· Fluent in French, German and English

Show us that you have a passion for transformation, an ambition to delight customers and a strong business understanding. You demonstrate excellent collaboration skills, both internally and as well as externally. Your analytic endowment and your proactivity for customer service improvements will set you apart among the other candidates. If you also have a strong desire to contribute to a Business transformation, to develop trust and long-term relationships with customers externally and internally, please don't hesitate and apply in English at www.nestle.com/jobs .

The Nestlé Group is the world's largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé's purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com .