Contact Centre Customer Service Specialists

Job description

This is more than just a Contact Centre role, at Nespresso we believe that our people are the key to our success. As a Nespresso Customer Service Specialist your role will be to provide exceptional customer service by delighting our Club Members and providing them the ultimate coffee experience.

Nespresso currently has an exciting career opportunity for you. We are looking for exceptional customer service specialists who have the ability to act as ambassadors for the Nespresso brand in our Customer Relationship Centre based in North Sydney.

As a Contact Centre Customer Service Specialist with Nespresso you will…

· Conduct inbound customer service interactions with a first contact resolution philosophy
· Share your love and expertise of our coffee brand with our customers
· Consistently deliver 5 star customer service and delight our customers
· Work Monday-Friday on a rotating roster, between the hours of 8am & 6pm

As our new Contact Centre Customer Service Specialist…

· You will be a highly customer centric individual, who loves working within a team
· You will have excellent oral communication skills and be able to demonstrate active listening
· You will have a background in customer service (contact centre, retail and hospitality backgrounds highly regarded)
· You will have intermediate level skills in computer applications such as Microsoft Office suite, internet etc.

Joining Nespresso means…

· You will have option to work from home for 50% of your working hours
· Generous remuneration package and product benefits
· Flexible working arrangements with a planning roster between (Mon-Fri from 8am – 6pm), including the option for a monthly additional rostered day off
· Best-in-class ongoing training, coaching and development
· Fantastic Career growth opportunities within the Customer Relationship Centre and the broader business departments (Marketing, Finance, Supply Chain, Boutiques, etc.)
· Development opportunities in other companies or markets within the group

Candidates must be available to work Full Time shifts, Mon-Fri between the hours of 8am & 6pm.

**Candidates must have unrestricted and valid working rights in Australia.

Interested? If this opportunity aligns with your skill set and personality, then APPLY NOW...this could be the next exciting step in your career!

Nespresso, what else?