Consumer & Care Center Supervisor
Tehran, ایران Administration
Job description
Main purpose of this position is to provide the nutritional counseling and advises to consumers and answer all consumer inquiries/ requests while gaining valuable corporate experience and using the clinical knowledge.
· Prepare the monthly reports about complaints and consumer activities
· Ensure quality control over consumer call center hotline and prepare the response with right brand tone
· Prepares replies to all questions received from the public (via letter, telephone, e-mail or social media), either based on own knowledge or after consultation with appropriate departments in the Head Office
· Establish and update a list of Consumer Services Key contacts
· Working with digital platforms
· Ensure strict adherence and compliance on all activities undertaken, including those taking place on trade, to the WHO International Code of Marketing of Breast-Milk substitutes and Nestlé Instructions and local country codes.
Required Qualification:
· Bachelor or Master Degree in Nutrition.
· Minimum 2 years of Clinical Experience in Relevant Field
· Having experience in a Call Center / Event management would be advantage.
Skills:
· English Language Proficiency (written and spoken).
· Developed Presentation Skills
· Highly developed communication Skills
· Good Internet & Social Platforms Skills