Analyst - Veeva Vault (Support, Administration)

Job description

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Analyst - Veeva Vault (Support, Administration)

Job Location: Electronic City, Bangalore

Key Accountabilities:

Acts as Service Delivery Expert. In this role,
o Combines expertise for R&D-relevant technologies and R&D functional applications and processes
o Delivers services for applications in scope as per agreed service levels and in compliance with all applying internal and external regulations
o Supports and executes system configuration from a functional perspective
o Provides application support for end users from business functions, in particular 2nd-level support (via ticketing system)
o Manages functional list of values
o Performs user management and administration tasks
o Continuously seeks to improve services for R&D functions by conducting corrective and preventive actions
o Handles day-to-day interaction for infrastructure-related operations and consults Solution Designer for complex discussions as required

 

Education
· Basic degree in a scientific discipline (e.g. computer science) or related work experience in the chemical-pharmaceutical industry
· Sound knowledge of current regulatory standards and procedures, in particular eSubmission
· Sound pharma IT background (VEEVA Vaults)
· Trained in business IT support and administration (e.g. ITIL), preferably in Regulatory Operations

 

Work Experience
· At least 2-4 years of professional experience in a pharmaceutical company or service provider, thereof at least 1 year in Regulatory Affairs
· First experience in eSubmission management
· Strong experience in managing system administration support, preferably for IT systems used in Regulatory Affairs
· Strong experience in system lifecycle management
· First experience with managing software vendors and external service providers
· First experience in qualification and validation activities of IT solutions Job specific Competencies & Skills
· Fluent command of spoken and written English
· Basic project management mindset
· Basic process management mindset
· Demonstrated data management mindset
· Demonstrated awareness of data privacy
· Demonstrated organizational skills and independent working
· Basic stakeholder management skills
· Strong analytical problem-solving skills incl. quick comprehension
· Basic facilitation skills
· Demonstrated communication skills
· Strong self-motivation
· Strong goal-orientation and pragmatism
· Strong customer-orientation and service mentality
· Excellent meticulous working style and quality awareness
· Strong collaborative mind-set

 

Job Requisition ID: 210457

Location: Bangalore

Career Level: C - Professional (1-3 years)

Working time model: full-time .buttontextf748fab0b60d052d a{ border: 1px solid transparent; } .buttontextf748fab0b60d052d a:focus{ border: 1px dashed #eb3c96 !important; outline: none !important; }

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

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