Regional Apps Service Analyst

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

Mars has net sales of more than $33 billion, operates six business segments including Petcare, Chocolate, Wrigley, Food, Drinks, Symbioscience, and more than 75,000 Associates worldwide that are putting its Principles into action to make a difference for people and the planet through its performance.

Mars brands include: Petcare – PEDIGREE®, ROYAL CANIN®, WHISKAS®, BANFIELD® Pet Hospital, CESAR®, SHEBA®, DREAMIES® and NUTRO®; Chocolate – M&M’S®, SNICKERS®, DOVE®, GALAXY®, MARS®, MILKY WAY® and TWIX®; Wrigley – DOUBLEMINT®, EXTRA®, ORBIT® and 5™ chewing gums, SKITTLES® and STARBURST® candies, and ALTOIDS® AND LIFESAVERS® mints. Food – UNCLE BEN’S®, DOLMIO®, EBLY®, MASTERFOODS®, SEEDS OF CHANGE® and ROYCO®; Drinks – ALTERRA COFFEE ROASTERS™, THE BRIGHT TEA COMPANY™, KLIX® and FLAVIA®; Symbioscience – COCOAVIA® and WISDOM PANEL®.

Key Responsibilities/职位描述

·  Providing solutions for incidents raised by Functional Experts, ensure the service level agreements are met.
·  Assist with change management activities which include release and production slots.
·  Monitor the application's performance, make sure the system's stabilization and operational reliability meet agreed level.
·  Work with other teams globally, regionally and locally to ensure global coverage is provided and excellence shared.
·  Engage our customers across region and globally.
·  Develop global/ local application solutions for business.
·  Continuously identify and improve system to meet business' growing requirements.
·  Develop/ improve standard operational procedures.
·  Develop minor CIPs.
·  Run service metrics.
·  Monitor interface jobs.

 

Qualifications/任职条件

·  Bachelor or higher degree in Computer Science or Information Systems is preferred.
·  Good communication, especially in English and interpersonal skills.
·  Strong analytical and problem solvingskills.
·  Having programming and administrative skills is preferred.
·  Knowledgeable is IT infrastructure & application development environment.
·  Good business process understanding on FMCG (Fast Moving Consumer Goods) industry (preferred).
·  3-5years application support, development or project experience in various functional areas.
·  Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.