Operations Supervisor

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN'S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

This role is responsible for facilities management, vendor management, Kronos administration, store scheduling, and cash room supervision. This role acts as a quality lead for the maintenance of the building and ensures cash room compliance. Additionally, this role maintains the Kronos system and creates the store schedule that maximizes sales opportunities by having the right associates in the right place at the right time.

Kronos & Scheduling

Responsible for maintaining a Master Schedule in accordance with business needs
Ensures weekly posting of schedule is accurate and appropriate for the needs of the business
Maintains a log of vacation and holiday requests; ensures they are implemented into schedules as appropriate
Responsible for accurate entry of Kronos functions and overall managing of time and attendance processes and procedures and responsible for recovery on payroll concerns for associates
Ensures the time clock is functioning correctly and reports are maintained
Create the daily zone sheets by partnering with managers to determine right people right place philosophy
Manage availability sheets by keeping forms current and update as approved by management
Manage Kronos entries (schedules, shift changes) and daily schedule adjustments (call outs)
Coordinate with US Payroll Service Center on any Kronos entries to be made after payroll cut off time Resolve paycheck issues; maintain log of issues/actions taken
Analyze vacation/day off request against coverage needs - advise management
Print and prepare attendance information for management review, weekly

Vendor & Facilities Management:

Liaison between store and vendor relations
Maintains a vendor list for all needed services, establish working relationships and issue Purchase Requisitions as needed
Schedule and Follow-up with Vendor appointments
Proactively addressing facility needs/repairs
Create awareness of safety concerns; partner with Store Director on solutions
Assists in managing supply and maintenance expenses in partnership with Store Director
Orders office supplies and ensures no excessive overages or out of stocks

Responsible for accurate entry of Kronos functions and overall managing of time and attendance processes and procedures and responsible for recovery on payroll concerns for associates
Ensures the time clock is functioning correctly and reports are maintained
Create the daily zone sheets by partnering with managers to determine right people right place philosophy
Manage availability sheets by keeping forms current and update as approved by management
Manage Kronos entries (schedules, shift changes) and daily schedule adjustments (call outs)
Coordinate with US Payroll Service Center on any Kronos entries to be made after payroll cut off time Resolve paycheck issues; maintain log of issues/actions taken
Analyze vacation/day off request against coverage needs - advise management
Print and prepare attendance information for management review, weekly

Cash Room:

Oversees the daily cash room process and prepares/manage reports, as requested by the Store Director
Ensures Point of Sale system maintenance is monitored to include: repairs for Revolution G4S cash machine, and handle cashier concerns.
Monitors cash variances and issue appropriate corrective action
Performs Period safe vault audits
Oversees the collection of vendor machines (Fantasy Penny) in partnership with Cash office Associates

Drive Results-Guest Service:

Role models the behaviors of an effective Manager on Duty when scheduled
Displays a 'Guest comes first' attitude by training and holding Guest Experience Associates accountable for delivering legendary service
Demonstrates understanding of retail metrics; celebrate successes and or make suggestions for improvement when necessary
Trains and educates Associates on new product knowledge, selling strategies and new merchandise presentation techniques
Coaches and provides feedback to a group of Onstage associates to include: box office, merchandisers and guest experience when performing the role of the Manager on Duty
Provides feedback to the Guest Experience Manager’s regarding associate performance

Education:

H.S Diploma required
Associates Degree + preferred
Ability to lift 30lbs

Experience:

1-2 years Retail experience
Demonstrated ability to handle confidential information
Demonstrated ability to meet deadlines
Experience with Word and Excel
Vendor and facilities management preferred

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Nearest Major Market: Orlando
Job Segment: Manager, Payroll, Management, Finance