Offers “Marriott”

days ago Marriott

Technical Support Analyst, Singapore Area Office

  • Internship
  • Singapore, SINGAPORE
  • IT development

Job description



Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Ideal candidate profile



Qualifications :

JOB SUMMARY

Manages and is responsible for field support, escalation, issues, quality control and success of all Regional iT Desktop support

CANDIDATE PROFILE


Education and Experience

·  2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country).
·  Information Technology related job experience, hospitality experience is beneficial.

Key Stakeholders

·  Continent & Regional iT team
·  Regional team
·  Project/Property Owners and their team
·  Property Management (Pre-Opening teams, Executive Committee and Guidance Team, GM, DOF & Property Systems Manager)
·  Corporate iT Tier in particular Tier 2,3 support
·  Key Vendors
·  Area / Corporate Business Partners

CORE WORK ACTIVITIES

Managing Projects and Priorities
·  Tier-1 Support on technical infrastructure implemented at the Company Managed Office and Hotels, including but not limited to: Email, Desktops, Laptops, and Servers, LAN infrastructure, OS Software, Business Application Systems, High Speed Internet and Guest Facing technologies.
·  Escalate to Corporate helpdesk and/ or vendor helpdesk as needed.

Managing Key Stakeholders Expectation

·  Ensuring problems logged on the support website are correctly reported, routed, escalated, tracked and resolved as soon as possible.
·  Keeping the business clients informed of the statuses at appropriate intervals. Take initiative wherever possible.
·  Offering technical advice to business clients on technology procurement, best practices and provide local customized documentation as needed, respond to problems and enhancement requests in a timely manner.
·  Providing on the spot/ad hoc training, document procedures and organize external vendors to undertake training as applicable.

Managing Key Process/Documentation

·  Maintenance of filing system from AP iT perspective.
·  Maintaining up-to-date documentation for MI/SPG's support tools and processes.


CRITICAL COMPETENCIES

Analytical Skills

·  Problem Solving
·  Computer Skills
·  Learning

Interpersonal Skills

·  Diversity Relations

Communications
·  Electronic Communication
·  Applied Reading
·  Communication
·  Listening

Personal Attributes

·  Integrity
·  Dependability
·  Positive Demeanor
·  Safety Orientation

Organization
·  Multi-Tasking
·  Time Management

Hardware and Software

·  Help Desk
·  Hardware

Network Administration

·  Security
·  Network Applications
·  Systems Administration/Monitoring
·  Client/Server Application
·  LAN and WAN Administration
·  Server System
·  Network Support



Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.