Supervisor-Housekeeping/Uniform

Job description

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you.

Desired profile

Operate washing and dry cleaning machinery in accordance with company standards. Conduct monthly inventory of laundry supplies in order to maintain necessary supply levels. Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room. Visually inspect tools, equipment, or machines (e.g., to identify defects). Inspect uniforms for damage and remove substandard uniforms from circulation and issue replacements. Send damaged uniforms to appropriate location (e.g., seamstress, Housekeeping, outside vendor) for repair. Inform guests and employees when dry cleaning will be ready for pick-up or delivery. Deliver clean laundry and dry cleaning to guests and employees.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


CRITICAL TASKS

Safety and Security
·  Complete appropriate safety training and certifications to perform work tasks.
·  Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
·  Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
·  Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
·  Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
·  Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
·  Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Policies and Procedures
·  Follow company and department policies and procedures.
·  Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
·  Protect the privacy and security of guests and coworkers.
·  Maintain confidentiality of proprietary materials and information.
·  Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
·  Perform other reasonable job duties as requested by Supervisors.
Guest Relations
·  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
·  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
·  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
·  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
·  Address guests' service needs in a professional, positive, and timely manner.
·  Thank guests with genuine appreciation and provide a fond farewell.
·  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Communication
·  Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
·  Talk with and listen to other employees to effectively exchange information.
·  Provide assistance to coworkers, ensuring they understand their tasks.
·  Speak to guests and co-workers using clear, appropriate and professional language.
Assists Management
·  Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
·  Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
·  Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
·  Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
·  Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.
Working with Others
·  Support all co-workers and treat them with dignity and respect.
·  Develop and maintain positive and productive working relationships with other employees and departments.
·  Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
·  Comply with quality assurance expectations and standards.
Physical Tasks
·  Visually inspect tools, equipment, or machines (e.g., to identify defects).
·  Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Laundry/Dry Cleaning Processing & Distribution
·  Inform guests and employees when dry cleaning will be ready for pick-up or delivery.
·  Inspect uniforms for damage and remove substandard uniforms from circulation and issue replacements.
·  Send damaged uniforms to appropriate location (e.g., seamstress, Housekeeping, outside vendor) for repair.
·  Deliver clean laundry and dry cleaning to guests and employees.

Analytical Skills
·  Decision-Making

Interpersonal Skills
·  Interpersonal Skills
·  Team Work
·  Diversity Relations
·  Customer Service Orientation

Communications
·  Communication
·  Listening

Personal Attributes
·  Integrity
·  Safety Orientation
·  Innovation
·  Dependability
·  Stress Tolerance
·  Presentation

Organization
·  Planning and Organizing
·  Detail Orientation

Assists Management
·  Delegating and Directing
·  Performance Management

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.