Supervisor, Butler Service Desk

Job description

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 6000 properties, you'll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.

The St. Regis Macao, Cotai Central is part of the Marriot International family which located on the Cotai Strip, stands proudly as the hotel of choice for the world's most discerning traveler. The 400 state-of-the-art guest rooms and suites will be devoted to the pursuit of service and elegance. Meticulously decorated with luxurious fabrics, furnishings, and amenities, each of our guest rooms and meeting rooms will welcome guests with unrivaled magnificence and incomparable elegance. Experience uncompromising personal care and service as our legendary St. Regis Butler Service exceed your expectations. Our team of professionals will create superb events in our elegant event space, including a grand ballroom and several small meeting venues.

Desired profile

Qualifications :

Job Summary

To provide strong leadership to the Guest Service Center team and assist them in attaining departmental objectives. To ensure effective communication whilst ensuring consistently high levels of guest satisfaction.To implement solution-based approaches, best practices and foster a positive working environment. Monitoring and providing guidance to all associates by giving constructive feedback. Acting ethically in the handling, reporting and use of confidential information.

Job Requirements

- Two to three years in a similar supervisory position or previous role with customer service and technical experience.

- Fluent Mandarin, Cantonese and English.

- Excellent communication skills, both verbal and written.

- Technical requirements: Microsoft Office and Opera.

- High school, diploma in hotel management or equivalent education required.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.