Spa Supervisor

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Desired profile

Qualifications :

Job Summary

Spa Supervisor, as guided by the Spa Manager will maintain the standards of Spa by JW etiquette and service in all interactions with guests and staff. Responsible for overseeing daily aspects of all guest services areas including customer service, scheduling and yield management for all arriving and in-house guests. Consistency and understanding when implementing Spa by JW's business objectives, as they relate to operations, guest service, finance, human resources, marketing and health & safety is imperative.

It is the responsibility of this person to be the first face of Spa by JW, and to uphold the ideals of Spa by JW philosophy, ensuring that guests feel comfortable, relaxed and informed. The ability to graciously respond to guests is essential. Spa Supervisor must show maturity in making decisions and work to resolve guest and staff challenges.

Train and manage front of house operational team members to be accountable for their actions and to be conversant in the business objectives. Monitor operational activities and issues daily and shift by shift within the spa. Set the example by using proper etiquette and professionalism at all times. Look for every opportunity to suggest new and enhanced guest experiences, to encourage positive staff behavior and to direct effectively.

Be responsible for taking reservations, making suggestions, and suggestive selling of services and retail items at each opportunity. Additionally, be responsible for escorting guests to the appropriate service area, and addressing the extra details, looking for every opportunity to suggest new and enhanced guest experiences and suggestive selling at each opportunity.

Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa. In addition, responsible for retrieval/delivery of linens to and from the laundry facility, general maintenance and cleanliness of the changing rooms and for maintaining stock and supplies throughout the spa including retail items tissues, towels and cups.
Communicate housekeeping and maintenance needs to the relevant departments. Assist operational team members where needed in all aspects of the business operation. Practice methods that comply with health and hygiene guidelines and ensure cleanliness meets Standard Operating Procedures in all areas of the spa.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.