Senior Event Manager - Delta Hotels Heathrow Windsor

Job description

Job Number 24059955
Job Category Event Management
Location Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Explore our very big world

We welcome you to join our global and diverse family. Your positive energy and people-pleasing mindset are an important part of why our guests continue to choose us for their event and group needs. Every day presents a new opportunity to interact with people from all over the world, giving you new inspiration and perspective.

What you’ll be doing

This role is responsible for preparing all event documentation, coordinating with Sales, property departments and customers to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events and oversees the entire Events & Groups team.  You will ensure a seamless turnover from sales to service back to sales. You will also excel at recognising opportunities to maximise revenue by up-selling and offering enhancements to create outstanding events. 

Rewards for work, benefits for your lifestyle

You’ll be supported in and out of the workplace through:

·  Discounts on hotel rooms, gift shop items, food and beverage
·  Learning and development opportunities
·  Recognition programs
·  Wellbeing programs
·  Encouraging management
·  Team-spirited colleagues
·  Free gym membership, meals and car parking

What we’re looking for

Leadership

·  Professional Demeanour - Exhibiting behavioural styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
·  Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. 

Managing Execution

·  Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
·  Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

·  Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
·  Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve. 

Learning and Applying Personal Expertise

Technical Acumen - utilizing professional skills and knowledge in the meeting & events discipline to conduct and manage everyday business operations and generate innovative solutions to approach work challenges

·  Event Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detail orientated, understand and have a working knowledge of catering and event management systems.
·  General Event Management - Have a working knowledge of policies, procedures and standards of the event management department to include, event planning, event operations and event technology for different types of events.
·  Banquets - Have a working knowledge of service standards, procedures and techniques for executing banquet event orders to include banquet /meeting room set up and strike, banquet design, and banquet beverage set-up and controls.
·  Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.

Managing Profitability

·  Manages revenue and profitability associated with events.
·  Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
·  Reviews billing and payments with clients.
·  Create and maintain the weekly conference critiques, monthly agency commission forecast and actual
·  Ability to analyse P&L statements, Conference Critiques, Agency Commission
·  Securing pre-payments as required for all events

Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 

·  Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, booking systems (Opera) etc.).
·  Mathematical Reasoning  - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
·  Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

This is a full time position (40 hours), mostly Monday to Friday but occasional evenings and weekends may be required to host clients and meet business needs.

Simple Made Perfect

At Delta Hotels by Marriott™ Heathrow Windsor we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent traveller in mind. Guests benefit from services and amenities that provide smart value including fast free Wi-Fi and complementary bottled water each day. By focusing on the details that truly matter, we can make them perfect - welcome to Simple made Perfect; Delta Hotels by Marriott Heathrow Windsor, positioned perfectly between London Heathrow Airport and historic Windsor. A fluid transition between exploration and historical culture. Guests can rejuvenate after a busy day at work or play in our state-of-the-art fitness centre. We offer a selection of diverse dining options, international dishes served at our restaurant, and casual bar snacks in the lounge. Those wishing to host a special event can take advantage of our personalized event services and choose a venue that can hold up to 400 guests.

What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world. Opening doors to a world of opportunity.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.