With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Education and Experience
· 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
· 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
· Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
· Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
· Develops relationships within community to strengthen and expand customer base for sales opportunities.
· Manages and develops relationships with key internal and external stakeholders.
· Provides accurate, complete and effective turnover to Event Management.
Managing Sales Activities
· Participates in sales calls with members of sales team to acquire new business and/or close on business.
· Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
· Identifies new business to achieve personal and location revenue goals.
· Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
· Closes the best opportunities for the location based on market conditions and location needs.
· Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer Service
· Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
· Services our customers in order to grow share of the account.
· Executes and supports the company's customer service standards.
· Provides excellent customer service consistent with the daily service basics of the company.
· Sets a positive example for guest relations.
· Interacts with guests to obtain feedback on product quality and service levels.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.