Restaurant Supervisor

Job description

Critical tasks: As the Restaurant Supervisor, to achieve, through effective supervisors and well trained staff, an efficient and cost effective Restaurant service. To meet and exceed budgeted sales and marketing through high standards of service – overall guests satisfaction – creative ideas and timely follow up on all issues as per instructions of MEA Hotel Manager.

Critical competences :
· Have knowledge of all job descriptions – LSOP's and service standards relating to functions within areas of responsibilities.
· Be able to direct all outlets' efforts toward guest satisfaction and company standards and mission statement.
· Know all P.O.S. functions and capabilities. Ensure that all staff operates Micros P.O.S. effectively.

Essential job function
· Maintain complete knowledge of:
· Scheduled daily activities and in-house groups.
· Daily house count.
· Hotel extension numbers.
· Beeper number/radios carried by hotel personnel.
· Hours of operation of each outlet, ambiance, menu selections and price range.
· Features and services provided by the hotel.
· Maintain complete knowledge of all menu items, specials, 86'd items, liquor brands, beers and non-alcoholic selections available in the restaurant.
· Be familiar with the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
· Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
· Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant.
· Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
· Maintain complete knowledge and comply with all departmental policies and service procedures.
· Prepare station chart and assign stations to staff following departmental procedures.
· Set up Host (ess) station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor.
· Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur.
· Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
· Place newspapers in designated areas for breakfast as specified in departmental procedures.
· Inspect tables and stations, ensuring that all set-ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections.
· Guide the Servers and Server Attendants in table set-up needs to ensure optimum service to guests.
· Answer restaurant telephone courteously and efficiently as specified in departmental standards.
· Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
· Maintain positive guest relations at all times.
· Greet and acknowledge all arriving guests, however busy and whatever time of day.
· Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines.
· Anticipate guest needs and respond promptly.
· Accommodate all requests for information courteously.
· Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
· Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
· Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected.
· Extend courteous departures as guests leave the restaurant.
· Ensure tables are cleaned and reset according to standards.
· Complete closing duties as assigned.
· Oversee and check completion of staff's closing duties.
· Oversee all aspects of restaurant during absence of Manager and/or Supervisor.
· Legibly document pertinent information in restaurant log book.
· Be familiar with operation of Micros system and manual system procedures.
· Successful completion of the training/certification process.
· Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests.
· Assist in cashiering procedures where time demand exists.
· Take, record and relay messages in accordance with standards.
· Complete storeroom requisitions as assigned.
· Obtain cigars/cigarettes when requested by guests.
· Follow maintenance program and cleaning schedule.
· Legibly document maintenance needs on work orders and submit to Manager.
· Attend menu and wine tasting as scheduled.
· To carry out official orders of his/her immediate manager.
· To follow all fire and work safety programs and SOP's

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Desired profile

Job Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.