Relief Dispatcher - (Service Express Guest Services Representative)

Job description

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Desired profile

Qualifications :

Job Summary

The Westin Seattle is looking for a Service Express Relief Dispatcher who enjoys communicating guest requests in a delightful manner following standard procedures and using the guest's name. It is essential for the Service Express Dispatcher to have 100% accuracy with the detailed information and advising associates when appropriate. The Service Express Dispatcher will use multi-tasking techniques and remain calm to ensure each guest is cared for and the message is properly relayed to the correct department.

Requirements

An exceptional candidate will have an energizing yet relaxing personality and:

-Must speak, read, write and understand the primary languages in the workplace

-Have good communication skills

-Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees

-Must have basic computer skills

-High school or equivalent education required

-Previous customer service experience required

-Previous hotel experience preferred

-Maintain a neat, clean, well-groomed appearance per Starwood standards

-Be willing to work a flexible schedule, including nights, weekends, and holidays

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette; exchange information using electronic devices. Develop and maintain positive working relationships with others; support team to reach common goals. Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.