Massage Therapist

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

Main Tasks


Provide Spa/Salon Services

§ Monitor and stick to time schedule to stay on schedule throughout the day.

§ Escort guests to and from treatment rooms.

§ Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.

§ Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).

§ Provide massage services (Swedish massage, Balinese massage, Reflexology, Aromatherapy, Hot Stone Massage, Thai Massage ...) to guests using props (e.g., rain sticks, hot stones, pregnancy cushions) and/or products (e.g., oils, gels, lotions).

§ Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.

§ Offer guests amenities such as water, juice, or heated neck pillows.

§ Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.

§ Keep current with techniques and modalities related to field of work.

§ Maintain current skills and licensure in service area as per regional requirements.

§ Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.

§ Check computer or reservation center for updates and changes to schedule regularly throughout the day.

§ Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.

§ Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.

§ Maintain and develop client base.

§ Maintain guest history files on all existing guests and create files for new guests.

§ Review all upcoming appointments and treatments.
§ Demonstrate knowledge of current trends in spa industry.

§ Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures.

§ Maintain knowledge of retail brands, services and special promotions available in the Spa.

§ Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.

§ Promote and sell spa/salon services including retail offerings related to the Spa.

Maintain Spa/Salon Environment

§ Set up workstation and/or treatment room with necessary products, equipment, and supplies.

§ Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).

§ Maintain cleanliness of workstation and/or treatment room throughout shift.

§ Secure supplies and equipment at the end of each shift.
§ Dispose of trash and dirty linens in the proper area.

§ Evaluate equipment to assess proper functioning and report deficiencies.

Guest Relations

§ Address guests' service needs in a professional, positive, and timely manner.

§ Thank guests with genuine appreciation and provide a fond farewell.

§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

§ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication

§ Speak to guests and co-workers using clear, appropriate and professional language.

§ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

§ Provide assistance to coworkers, ensuring they understand their tasks.

§ Escort all guests to changing rooms, relaxation, or next appointment.

Safety and Security

§ Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.

§ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

§ Practice universal health care protocol while dealing with guests and co-workers.

Policies and Procedures

§ Protect the privacy and security of guests and coworkers.

§ Maintain confidentiality of proprietary materials and information.

§ Follow company and department policies and procedures.

§ Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

§ Perform other reasonable job duties as requested by Supervisors.

Working with Others

§ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Physical Tasks

§ Stand, sit, or walk for an extended period of time or for an entire work shift.

§ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

§ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.