Housekeeping Supervisor

Job description

Critical tasks: Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift. Complete required paperwork.

Critical competences:
· Must have professional image and personality exuding confidence and leadership skills.
· Be an ambassador of The Ritz-Carlton Hotel Company at all times, in and outside of one's work place.
· Ability to focus attention to details and be able to organize, prioritize and follow-up.
· Must be able to take initiative and work productively within any given period of time, unsupervised. Should be flexible and must work well under pressure.
· Ability to maintain confidentiality and security of all guests and general hotel information.
· Must be a team player, working well with other departments and coworkers.
· Ability to work flexible hours, including weekends and evenings if necessary.
· Ability to go the extra mile, to provide the extra attention in order to satisfy guests' individual needs and wants.
· Should be creative, innovative and strive for continuous improvement.
· Should display leadership qualities in regards to thinking clearly, quickly, and making decisions.
· Ability to promote positive relationships with all guests in the hotel and company.
· Ability to make presentation and speak in front of group of people.
· Ability to prioritize and organize work assignments; delegate work.
· Ability to motivate staff and maintain a cohesive team.
· Ability to ascertain departmental training needs and provide such training.
· Ability to make decisions.
· Ability to remain calm and courteous with demanding/difficult guests and/or situations
Essential job function
· Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
· To control and follow up that all employees are following the working schedule.
· Handle all disciplinary counseling as needed according to Ritz-Carlton policy
· Ensure that sufficient staffing is present to meet the daily business demands.
· Conduct daily line-ups
· Monitor and ensure that the Housekeeping staff performs their job functions to the hotel's expected level of service. Ensure staff's knowledge of hotel services, features, and amenities
· Assign specific tasks to the staff as they arise.
· Monitor and ensure that the Housekeeping staff performs their job functions to the hotel's expected level of service.
· Assist the Housekeeping Staff whenever necessary in performing all job functions.
· Conduct ongoing training with existing staff and ensure that new staff is certified as required.
· Accommodate all guest requests in an accurate and efficient manner. Delegate if needed. Follow up.
· To control that all information is registered in log books and put in date base. Ensure that all information is documented in the logbook daily.
· Coordinate all group requests and needs.
· Monitor and maintain cleanliness and working conditions of equipment and supplies.
· Prepare work orders for equipment repairs and distribute to Engineering.
· Report about shortage of any supply and make orders if assigned.
· To make a statistics reports
· Conduct performance appraisals of designated staff as required
· Successful completion of the training/certification process
· To carry out official orders of the immediate manager.
· To follow fire safety regulations
· To follow work safety regulations.

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Desired profile

Job Summary

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.