Guest Service Agent (Limited Tenure)

Job description

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Desired profile

Qualifications :

Company

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Location

Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast comprises of 295 guest rooms, four award winning restaurants and bars, and a luxurious spa retreat, all in an absolute beachfront environment.

Department

If you have a 5 star attitude towards service and enjoy working in a fast-paced hospitality environment, this is the job for you!

To assist us in maintaining our reputation for outstanding customer service, we are currently seeking an experienced and enthusiastic Part Time Limited-tenure Guest Service Agent to join our Front Office Team.

Job Description

The Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. Accuracy and accountability of payment verification, processing of deposits and exchange of currency is essential.

Requirements

This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment. The successful candidate must have a friendly and welcoming attitude with everyone. Prior experience in a similar role in a hotel environment is an advantage. Candidates must be available to work a rotating roster, including weekends and graveyards.

To attract and retain the best and brightest people for our team, we offer a range of exceptional benefits, including:

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Discounted meals

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Exceptionally generous accommodation discounts

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World class training programs, and

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Strategic career development opportunities.

Working for Sheraton is so much more than just a job, it's a lifestyle.

Be your best. Start your career at Sheraton, where you don't just work – you belong.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

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