Guest Service Agent

Job description

Marriott, where you belong!
Discover the power of belonging. At Marriott, we feel it every day. It comes from being recognized. It comes from knowing Marriott sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. If this sounds right to you, join us!

Who are we looking for?
The Front Desk Team is looking for a motivated , reliable and responsible addition to their team. A positive attitude and good previous track record are essential, as is previous experience of delivering high quality guest service. An ability to communicate clearly face to face and over the telephone is essential. Also required is a satisfactory level of computer literacy.

Desired profile

Qualifications :

What will be your duties?

Our Guest Service Agents are the first point of contact with our valued guest. They are responsible for their registrations, departures and are always going above and beyond to respond to their requests prior, during and after their stays. They deliver high standard service and make it brilliant at all time by creating personal connections, responding to cues and following Marriott standards and policies. Their duties also includes handling cash, controlling guest credit, running daily report, managing and resolving or escalating guest complaints. They are expected to work as a team to achieve the department goals.

Why work for Marriott?

“Take care of your employees and they'll take care of the guests” is the philosophy of our founder. At Marriott, caring for people and the community is part of who we are.

Marriott offers competitive compensation and benefits to all associates. At the London Marriott West India Quay Hotel & Executive Apartments associates receive:
·  Competitive pay and advancement opportunities
·  28 holidays (including Bank holidays)
·  Uniform & Dry cleaning
·  Meals on duty
·  Free night stay after probation
·  Birthday Voucher and 50% off for our Manhattan Grill restaurant, rated as one of the best Steak Restaurants in London!
·  Hotel Room Discounts with Marriott worldwide
·  Discounts on Food and Beverages, as well as retail discounts in our gift shops, at Marriott hotels around the globe
In the ordinary course of business, compensation and benefits programs evolve as business needs and laws change. Therefore, the benefits outlined here may be subject to change.

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates upon interview.