Please note that this position is only for current students pursuing a Hotel Management degree.
With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find us: the Amsterdam Marriott Hotel.
Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout.
Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam's finest steak in town. Our 12 banqueting rooms are equipped with the newest technology; we welcome you to our 'Meetings Imagined'.
''Mentoring today creates leaders tomorrow.''
We are looking for an enthusiastic, passionate and service minded Guest Experience Trainee. In this position you will work closely with the Guest Experience Supervisor to respond to any inquiry from guests, and follow up with guests to ensure their requests have been met to their satisfaction. During your shifts you are highly visible in our Great Room and our M Club Lounge and you will assist the Front Office with check-ins and check-outs when needed, their pre-arrival planning for their VIP's and you escort our VIP guests to their room as well. You will supply them with information regarding property amenities, services, room features, and local areas of interest and activities.
During this internship you actively contribute towards guest satisfaction and social media goals in collaboration with the Front Office Management. Attending Guest Satisfaction meetings, being involved in Quality Assurance checks and contribute towards Brand Standard goals with the Front Office management is part of your internship. You are able to pick up cues and respond on them in a creative and original way.