Front Office Supervisor

Job description

With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find the Amsterdam Marriott Hotel.

Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout.

Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam's finest steak in town. Our 12 banqueting rooms are equipped with the newest technology; we welcome you to our 'Meetings Imagined'.

Desired profile

What are my responsibilities?

For our Front Office Supervisor position we are looking for a person who enjoys working with people and who has excellent “hospitality skills”. Your main tasks will be handling the check in- and out of our guests, handling guest complaints and compliments, cash handling & handling other requests from our guests. In your role as supervisor you will be responsible to lead your shift in collaboration with the Assistant Front Office Manager and/or the Front Office Manager. You will also be involved in the performance appraisals & scheduling.

What makes you the perfect fit?

You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay. You enjoy working with people and work well in a team. You have great organizational-, communication- and leadership skills. You have a good overview and are proactive in your daily routine. You can coach and motivate your colleagues to give their best and you have a high guest focus.

To be eligible for this position you

·  have a degree in hospitality and you have experience in the Front Office of an international hotel chain
·  have experience in leading & developing a team with strong focus on customer service
·  can communicate fluently in Dutch and/or English, another language is of course a plus
·  are willing to work morning, evening (AM/PM)
What does my contract looks like?
·  Contract for 38 hours per week
·  Probation time of one month
·  We will start with a contract for 1 year with the intention to extend

What do you get in return?
The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:

·  A professional environment to work in.
·  Your uniform will be dry-cleaned by the hotel.
·  Personal coaching & training to support you in your day-to-day job.
·  Career possibilities within Marriott International.
·  Special discounted rates for 6000+ Marriott hotels worldwide for you, your family and friends.
·  A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year.
·  We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.

For more information about our hotel please see www.amsterdammarriott.com

Marriott is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.