Front Desk Guest Service Agent

Job description

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Desired profile

Qualifications :

Job Summary

Plan your getaway to one of the Gold Coast's premier hotel destinations. The Surfers Paradise Marriott Resort & Spa welcomes you with luxury accommodation and award-winning service. Whether you're planning a romantic escape with someone special or a fun family holiday, you'll enjoy immersing yourself in our resort, which showcases peaceful lagoons, pristine beaches and exceptional amenities. Settle in to your elegant, spacious room or suite, which boasts floor-to-ceiling windows with wonderful views, as well as deluxe pillowtop bedding and a marble bathroom. Free Wi-Fi throughout the hotel keeps you as connected as you'd like to be during your Gold Coast visit, and a luxury on-site spa offers ample opportunities to pamper yourself. Our on-site restaurants offer everything from Japanese teppanyaki to fresh seafood. And our versatile, sophisticated venues set the stage for unforgettable gatherings. Extraordinary experiences are regular occurrences with us here at the Surfers Paradise Marriott Resort & Spa.

We are currently seeking an experienced Receptionist to join our wonderful team in Front Office.

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Our Receptionists excel at:

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Welcoming our guests at check-in, ensuring accuracy of reservation details and farewelling guests at checkout

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Coordinate with Housekeeping to track readiness of rooms for check-in.

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Process all payment types such as room charges, cash, checks, debit, or credit.

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Balance and drop receipts according to Accounting specifications.

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Supply guests with directions and information regarding property and local areas of interest.

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Ensure all guest requests are accurately actioned with prompt follow through

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Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

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Complete designated cashier and closing reports in the computer system.

We are looking for someone with these specific qualities to join our passionate and dedicated team.

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2+ years previous experience in front office or reservations in a 5 star hotel or resort environment

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Exceptional customer service with internal and external guests

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Proficiency with using Opera would be highly advantageous

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Able to work independently and within a team environment

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Excellent attention to detail

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Strong organisational skills and ability to prioritize

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Reliability, pursue excellence, innovate, embrace change, passionate and punctual

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Availability to work days, nights, weekends and public holidays

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Excellent grooming and professional presentation at all times

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Excellent communication skills

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Right to work in Australia

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.