Franchised Front Desk Supervisor
Cedar Rapids (Linn County)
Job description
Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.
Please apply online at: https://atriumhospitality.com
Desired profile
Qualifications :
Additional Information: This hotel is owned and operated by an independent franchisee, Atrium Hospitality . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
BASIC JOB FUNCTION:
PM Front Desk Supervisor
Supervise and train the front desk associates. To greet guests in a pleasant, professional and efficient manner, process check-ins and check-outs, issues room keys, answers questions, and resolves guest requests.
RESPONSIBILITIES:
· Greet guests in a warm and friendly manner
· Recommend hotel amenities and local attractions
· Resolve guest requests
· Create a productive and positive atmosphere at the front desk
· Assist with training new associates
· Constantly audit all desk work for accuracy and consistency and coach and counsel staff when appropriate.
· Work with front desk agents to balance drawer at the end of each shift and ensure completion of shift checklist
· Check-in and check-out guests and process payments
· All other duties as assigned
MINIMUM REQUIREMENTS:
· Two years hotel front desk agent experience required.
· Must be flexible to working days, early mornings, evenings, weekends and holidays
· Previous supervisory experience preferred
· High school diploma or equivalent preferred
This company is an equal opportunity employer.
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