Franchised Front Desk Agent

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via e-mail at :

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Cimarron Hospitality Management Corporation . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

Accommodates guests of the hotel by performing the following duties:

ESSENTIAL FUNCTIONS:

·  Greets, acknowledges, registers, and assigns rooms to guests.
·  Handles confidential information, including guest records, with a high degree of integrity and privacy.
·  Promptly and effectively deals with guest requests and complaints following company policy.
·  Answers and routes calls as appropriate; takes guest messages with accuracy and sends to appropriate manager.
·  Responsible for cash drawer contents and transactions during shift with appropriate reporting.
·  Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
·  Answers inquiries pertaining to hotel services; registration of guests; and travel directions.
·  Assists with sales and marketing efforts as directed by the General Manager and completes required documentation.
·  Offers and properly handles requests for wake-up calls.
·  Records pertinent guest information in the guest services log.
·  May assist in replenishing restaurant as needed and keeps area clean.
·  Ensures common area/lobby and front desk is always clean.
·  Performs laundry functions as directed.
·  All other duties as assigned by management.

Job Requirements

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

·  Problem Solving - Identifies and resolves problems in a timely manner.
·  Customer Service - Responds promptly to customer needs; responds to requests for service and assistance.
·  Team Work - Contributes to building a positive team spirit by following company procedures.
·  Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
·  Organizational Support - Follows policies and procedures including but not limited to, dress code policies.
·  Adaptability - Able to deal with frequent change, delays, or unexpected events.
·  Attendance/Punctuality - Is consistently at work and on time.
·  Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan.
·  Initiative - Asks for and offers help when needed.
·  Planning/Organizing – Prioritizes and plan and schedule per management expectations. Uses time efficiently.
·  Professionalism - Treats others with respect and consideration regardless of their status or position.
·  Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
·  Quantity - Meets productivity standards; completes work in timely manner.
·  Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

This company is an equal opportunity employer.

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