Bellboy 礼宾员

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Desired profile

Qualifications :

·  Bell person must attend daily briefings conducted by the Bell Captain/Chief Concierge at the beginning of each shift.

行李员每日上岗前要参加由礼宾部经理和主管主持的简报会。

·  Greet all arriving and departing guests with a smile and eye-contact.

用微笑和目光接触问候所有抵店和离店的客人。

·  Deliver and collect baggage for arriving and departing guests and groups.

为抵店和离店的客人/团体收送行李。

·  Give guest an introduction to the facilities in the guest room, i.e. air-conditioning control, light switches, Safety box, TV, telephone, wardrobe, etc. when rooming the guest.

为所有住店客人介绍客房设施，例如：空调控制，电灯开关，保险箱、电视，电话，衣橱等。

·  Deliver messages and handles requests and questions from guests.

发送留言并处理客人的要求及问题。

·  Check closets and drawers to see if guest have forgotten items when collecting luggage.

在收取行李时检查壁橱和抽屉确认客人没有遗留物品。

·  Deliver mail, faxes, messages, packages, flowers etc promptly to guest rooms.

迅速地把邮件、传真、留言、包裹、鲜花等送到客房。

·  Log all deliveries to guest rooms.

登记所有递交给客人的物品。

·  Deliver any in-house items or papers to various departments in the hotel.

为饭店各个部门传递用品和文件。

·  Deliver newspapers to guest rooms.

送报纸到客房。

·  Run errands for guests when requested.

当需要时完成客人的吩咐。

·  Page guests in public area with the aid of a paging board when requested.

当需要时在公共区域用告示板寻找客人。