AV Technician

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Desired profile

Qualifications :

Job Overview

Set-up, operates, and troubleshoots all AV/projection/lighting/conferencing equipment, devices, and systems. Oversee the set-up of AV equipment in banquet and meeting rooms. Ensure all AV equipment is fully operational, repair or clean equipment when necessary. Label any broken equipment, and communicate problems to manager/supervisor. Tape down and dress all loose wire and cable. Check delivered equipment and room set-up against Banquet Event Order. Communicate any additions or deletions to flow sheets to manager/supervisor. Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals. Break-down, remove, and secure equipment when not in use. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.

Follow all company safety and security policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Visually inspect tools, equipment, or machines. Perform other reasonable job duties as requested by Supervisors.

DUTIES & RESPONSIBILITIES

Audio Visual / Event Technology Operations

General Audio-Visual Operations

·  Check AV equipment before event begins to ensure it is fully operational, and repair equipment when necessary.
·  Assist guests/customers with ensuring the interface of audio, video, and projection devices in banquet and meeting rooms.
·  Lock and secure equipment when not in use.
·  Tape down and dress all loose wire and cable.
·  Break-down and remove equipment from meeting rooms promptly following event and return to secure storage location.
·  Instruct guests/customers about proper usage and operation of AV equipment at each assigned event.
·  Assist guests/customers with establishing an Internet connection in banquet and meeting rooms.
·  Secure equipment to cart when transporting, taking care to protect both equipment and people from harm.
·  Check delivered equipment and room set-up against Banquet Event Order before event begins to ensure that accuracy against flow sheets.
·  Monitor equipment operation at appropriate intervals during each assigned event.
·  Perform preventive maintenance on AV equipment and materials, including changing bulbs and cleaning equipment as required.
·  Label any broken equipment with a tag that includes a description of the problem and communicate problem to manager/supervisor.
·  Communicate any additions or deletions to flow sheets to manager/supervisor and other departments as necessary.
·  Oversee the set-up of AV equipment in banquet and meeting rooms.
·  Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.
·  Up-sell different AV services and products to customers.

Audio

·  Set-up, operates, and troubleshoots audio equipment to include playback and recording of all formats according to flow sheet and Banquet Event Order.
·  Operate and maintain house audio system in banquet and meeting rooms.
·  Set-up and maintain portable audio system for property.

Video

·  Set-up, operates, and troubleshoots video equipment including video cameras and recorders (e.g., VHS, DVD, DVR) in banquet and meeting rooms according to flow sheet and Banquet Event Order.

Projection

·  Set-up, operates, and troubleshoot all projection devices and monitors (e.g., plasma screens, LCD screens), ensuring that all devices interface properly with computer and/or video devices.

Lighting

·  Set-up and operates the house lighting system in banquet and meeting rooms according to flow sheet and Banquet Event Order.
·  Set-up, operates, maintain, and troubleshoot portable lighting system for property according to flow sheet and Banquet Event Order.

Conferencing

·  Set-up, operates, and troubleshoot conferencing equipment (e.g., speakerphone, video), ensuring connections between the various parties.

Safety and Security

· 
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

· 
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

· 
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

· 
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

· 
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures

· 
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

· 
Protect the privacy and security of guests and coworkers.

· 
Follow company and department policies and procedures.

· 
Maintain confidentiality of proprietary materials and information.

· 
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Guest Relations

· 
Address guests' service needs in a professional, positive, and timely manner.

· 
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

· 
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

· 
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

· 
Thank guests with genuine appreciation and provide a fond farewell.

· 
Focus on guest relations and to achieve high scores in Event Satisfaction Survey (ESS).

Communication

· 
Speak to guests and co-workers using clear, appropriate and professional language.

· 
Exchange information with other employees using electronic devices (e.g., cellular phones, two-way radios, email).

· 
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

· 
Provide assistance to coworkers, ensuring they understand their tasks.

· 
Talk with and listen to other employees to effectively exchange information.

· 
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

· 
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Working with Others

· 
Support all co-workers and treat them with dignity and respect.

· 
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

· 
Develop and maintain positive and productive working relationships with other employees and departments.

· 
Partner with and assist others to promote an environment of teamwork and achieve common goals.

· 
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

Quality Assurance/Quality Improvement

· 
Comply with quality assurance expectations and standards.

· 
Monitor the performance of others to ensure adherence to quality expectations and standards.

· 
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

· 
Develop and implement quality improvement or corrective action plans.

Others

· 
Performs other duties as assigned to meet business needs.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.