At Your Service Agent (Call Centre)

Job description

Strategically located, the 524-room Courtyard by Marriott Hong Kong Sha Tin features stylish rooms with tranquil views of the Shing Mun River, offering smart and practical choices whether for work or leisure. The award winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On Shan Line), with daily complimentary shuttle bus service available.

Desired profile

Qualifications :

Job Responsibilities
•Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction

Requirements
•Hotel school graduate with Higher Diploma or above is preferable
•1 year or above related experience and solid F&B knowledge are advantages
•Good telephone manner with excellent customer service skills
•Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.