At Your Service Agent

Job description

With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find the Amsterdam Marriott Hotel.

Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout.

Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam's finest steak in town. Our 12 banqueting rooms are equipped with the newest technology; we welcome you to our 'Meetings Imagined'.

Desired profile

What are my responsibilities?

For our At Your Service Agent position we are looking for a person who enjoys working with people and who has excellent “hospitality skills”. Your main tasks will be handling the answering incoming telephone calls, handling other requests from our guests but as well assist check in- and out of our guests, handling guest complaints and compliments, cash handling.

As mentioned you will also operate the telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest.

What makes you the perfect fit?

You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay. You enjoy working with people and work well in a team. You have great organizational-, communication- and leadership skills. You have a good overview and are proactive in your daily routine. You can coach and motivate your colleagues to give their best and you have a high guest focus.

To be eligible for this position you
·  have or pursuing a degree in hospitality and you have experience in the Front Office of an international hotel chain
·  have experience in customer service
·  can communicate fluently in Dutch and English, another language is of course a plus
·  are willing to work morning, evening (AM/PM)
·  are pro-active and reliable
What does my contract looks like?
·  Start as soon as possible
·  Contract for minimum 15 hours per week or full-time 38 hours per week

·  Probation time of one month
·  We will start with a contract for 1 year with the intention to extend
What do you get in return?
The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:
·  A professional environment to work in.
·  Your uniform will be dry-cleaned by the hotel.
·  Personal coaching & training to support you in your day-to-day job.
·  Career possibilities within Marriott International.
·  Special discounted rates for 6000+ Marriott hotels worldwide for you, your family and friends.
·  A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year.
·  We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.
For more information about our hotel please see www.amsterdammarriott.com