Assistant Front Office Manager

Job description

As mainland China's first JW Marriott brand and Marriott International's flagship hotel in the region, the luxurious 5-star JW Marriott Shanghai is located in the heart of Shanghai's commercial and shopping district and within easy reach of the city's many leisure attractions. The JW Marriott Hotel is an integral part of a 60-storey multi-use development called Tomorrow Square, which comprises of the 342-room hotel, and 20,000 square meters of commercial space. The complex has established itself as one of the tallest hotels in downtown Puxi and is a much talked about landmark in Shanghai and its neighboring cities.
Situated in Shanghai's prime and prestigious Tomorrow Square location, adjacent to People's Square and People's Park, the JW Marriott Shanghai is within easy access to all major highways, public transportation systems and the People's Square subway.
342 hotel guest rooms and suites are located between the 41st to 59th floors, all offer magnificent city views from different perspectives. The Executive Lounge is tranquilly located on the 59th floor serving breakfast, all-day refreshments and evening cocktails. Executive Floor guests have exclusive access to the 60th floor Library recognized as the “Highest Library in the World” by Guinness World Records.
Six award-winning restaurants and lounges located between the 38th to 40th floors all affording spectacular panoramic views of Shanghai. The hotel also features a rooftop oasis, including a stunning indoor lap pool as well as a beautiful outdoor curvaceous leisure pool that overlooks the People's Park greenery.

Desired profile

To supervise the Front Desk, Business Center, Concierge team, Guest Relations, Club Lounge and the DTS attendants. To ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the above-mentioned areas are working in a professional manner at all times. Responsible for hiring, training and development of all concierge-related associates, so they are hospitable, outgoing and guest oriented.