LVMH - Store Manager - Aventura

Job description

Company : Fendi North America
Business group : Fashion & Leather Goods
Job Title: Store Manager
Location: Aventura, Florida
Main Objective
Reporting to the VP of Retail, the Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. He/she will also be responsible for achieving net sales objectives, building highly motivated teams, and developing Client Advisors.
Job Responsibilities
Business Development and Performance Management
- Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones
- Represent Fendi Americas as an Ambassador of the brand in the community and in market place
- Be aware of the luxury competition and local environment to be competitive and suggest business driving initiatives to upper management
- Develop and deliver events and incentives to grow business
- Work closely with the merchandising team to ensure appropriate stock and assortment levels are met
- Make recommendations for store renovations, upgrades and expansion to increase sales and market share
- Continuously motivate sales staff to meet assigned sales and performance based goals. Monitor performance against goals
- Demonstrate sales leadership by playing an active role on the selling floor and leading by example
Client Management
- Manage customer service quality, to meet customer expectations by offering excellent customer service standards
- Develop loyal Fendi customers, implement appropriate CRM tools and maintain customer database
- Foster relationship with Stylist and Personal Shoppers and improve community outreach
- Act as brand ambassador to strengthen/build relationships with VIP clientele/prospect customers
- Improve Mystery Shop Results with action plan
Administrative and operations management
- Complete all necessary administrative paperwork in a timely manner including creating staff work schedules and ensure appropriate store coverage
- Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in store
- Review and submit sales and operational reports to management
- Ensure appropriate assortment for the store
- Maintain relationships with members of corporate office, regional office, mall office, repair facility and other stores
- Ensure maintenance of cycle counts, inventory accuracy and shrink requirements
- Full Profit and Loss responsibility for the store, particular attention given to controllable expenses, sales plan and inventory management
Staff Management
- Create a supportive environment to develop/motivate staff through goal setting, performance monitoring, monthly touch base meetings and storewide meetings to coach and deliver timely feedback
- Ensure all Top Store initiatives are rolled out, updated and understood by the team
- Recruit store associates with specific qualifications and skills that meet company and market standards
- Enforce company policies while adhering to proper procedure regarding disciplinary action
- Proactively assess performance and growth potential of staff members to create a strong team benchmark and promote career paths
- Identify individual and team training needs. Create and implement regular trainings from the Rome training team and any in store related trainings or product knowledge seminars
- Ensure timely submission of accurate timesheets

Desired profile

Experience required : Minimum 5 years
Required Skills, Knowledge and Attributes
- Bachelor's Degree or equivalent experience a plus
- Ability to speak a foreign languages a plus: Mandarin or Spanish preferred
- Minimum of 5 years luxury goods retail experience
- Minimum of 2 years specialty management in a luxury goods environment
- Ability to use POS system and its inventory management functions
- Ability to work independently, as well as in collaboration with human resources
- Ability to motivate sales teams
- Organizational skills
- Prior experience in visual merchandising is a plus
- Strong computer skills (MS office preferred)